Customer Service Representative - TEKsystems : Job Details

Description:

As a Customer Service Representative, you will be interacting with customers (both internal and external) via phone, fax, and e-mail to provide information in response to general inquires, resolving issues, and handling requests.

The responsibilities of the position include, but are not limited to:

- Serving as the face of the client to customer contacts of assigned accounts

- Entering orders and receipts via the Warehouse Management System, Korber

- Scheduling delivery appointments and pickups via email and telephone

- Utilizing customer web-based programs to verify orders, receipts, delivery appointments

- Communicating with customers to correct orders, receipts, inventory counts, etc

- Printing tally sheets, pick tickets, bills of lading, and any other documents related to shipping and receiving

- Ensuring all orders and receipts are properly processed from start to finish in Korber and customer systems

- Answering customer inquiries with any requested information regarding their accounts

Skills:

warehouse management system

customer service

microsoft office

SAP

Additional Skills & Qualifications:

- Experience in a fast-paced work environment; strong attention to detail

- Strong familiarity with MS Office (Word, Excel, and Outlook); basic typing skills

- Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and/or as part of a team

- Previous experience with Warehouse Management Systems like Korber, High Jump or SAP strongly preferred

- Minimum 1 year of prior customer service experience in a warehouse setting

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.