Customer Service Representative - wheels up : Job Details

Overview

About Wheels Up

Wheels Up is a leading provider of on-demand private aviation and one of the largest companies in the industry. Wheels Up offers a complete global aviation solution with a large and diverse fleet and a global network of safety-vetted charter operators, all backed by an uncompromising commitment to safety and service. Customers can access charter and membership programs, as well as unique commercial travel benefits through a one-of-a-kind, strategic partnership with Delta Air Lines. Wheels Up also offers cargo, safety and security solutions and managed services to individuals, industry, government and civil organizations.

Wheels Up is guided by the mission to deliver a premium solution for every customer journey. With the Wheels Up mobile app and website, members and customers have the digital convenience to search, book and fly.

For more information, please visit: wheelsup.com

Role Overview

Wheels Up is looking for a Customer Service Representative (CSR) to join our team of dedicated and passionate professionals at our FBO in Cincinnati, OH. The CSR reports into the Supervisor Commercial Operations at the FBO in CVG.

Responsibilities

* Staff the CVG FBO front counter and perform associated functions such as: answer phones, communicate on internal company radio frequency, process accurate invoicing, and coordinating customer requests for catering, hotels, rental cars, etc.

* Ensure that the lobby facilities and customer amenity features are kept clean and stocked, as appropriate.

* Greet each customer as they enter the lobby and provide assistance to ensure their needs are accommodated.

* Coordinate with line service personnel to make courtesy transportation available upon customer request.

* Solicit and record feedback from customers to continually improve the service levels provided by Wheels Up Private Jets Center.

* Problem-solve customer issues on the spot, and coordinate resolution with assets available.

* Represent the Wheels Up in a positive and professional manner at all times.

* Provide administrative support to the FBO management team.

* Maintain an organized and clean work area.

* Assist with all operational aspects of the FBO.

* Prepare invoices at the time of service and process payment.

* Perform other duties and/or special projects as assigned.

Qualifications

* Some College Required.

* Good driving record.

* Ability to lift up to 40 pounds.

* Well-groomed appearance.

* Exceptional customer service skills.

* Ability to work scheduled shift, holidays, nights and/or weekends.

* Computer literate with working knowledge of Microsoft Office applications.

* Excellent interpersonal skills.

* Creative problem-solving skills.

* Demonstrated ability to take initiative, anticipate needs of the department and manager, and eager to take on

* new challenges.

* Demonstrated ability to prioritize multiple tasks, handle conflicting priorities, and remain calm under pressure

* while working in a fast-paced environment.

* To ensure a safe environment for all, we require a FBI fingerprinting check and a 10-year background check.

Wheels Up Story

What's In It For You

At Wheels Up, you will help make the extraordinary possible. Our culture is rooted in a shared dedication to living our 5x5 Values - Safety, Trust, Accountability, Belonging and Innovation - the core of who we are and what we celebrate. At Wheels Up, our people are our success. Exploring a career at Wheels Up gives you a chance earn amazing compensation and benefits, helping you and your family have the type of balance you deserve in both your career, and life away from work:

* Competitive salary

* 401(k) with generous company contributions up to 6%

* Paid time off including vacation, holidays, paid personal time, maternity and parental leave

* Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

* Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, and programs that help with loved ones in all stages

* Total Personal Well-being programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

* Career development programs to achieve your long-term career goals

Salary Range

The hourly range for this position is $20.00 - $25.00. The wage is determined on a variety of factors that are considered in making compensation decisions, such as differences in skill sets; experience and training; licensure and certifications; and other business and organizational needs. This wage range has not been adjusted for any applicable geographic differential associated with where the position may be filled. At Wheels Up, it is not typical for an individual to be hired at or near the top of the range for their role. Your placement within the wage range is primarily based on your qualifications and experience.

You may also be eligible to participate in a discretionary annual incentive program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

What You Will Bring

* An unwavering commitment to SAFETY

* The ability to build TRUST through transparency and communication

* A commitment to achieving results the right way and a willingness to take ACCOUNTABILITY when we do not

* The knowledge that there is power in bringing people with different points of view and life experiences together and a culture of BELONGING leads to unlimited and unrestricted collaboration

* A belief that INNOVATION is only possible in an environment where we make things simpler, strive for continuous improvement and understand that great thinking can come from anywhere in our organization

* A willingness to be curious, constantly asking questions to help promote creative thinking, problem solving and trouble shooting

* A desire to collaborate and be part of a diverse team and when necessary, lean into and manage conflict effectively

* A high level of integrity in everything you do

* A strong commitment to service and a meticulous attention to detail

* A level of professionalism unmatched in the aviation industry

Commitment to Equal Opportunity Employment

Wheels Up is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing us at [email protected] . In order to quickly respond to your request, please use the words Accommodation Request as the subject line of your email or as the title.