Customer Service Representative - The Staffing Resource Group : Job Details

Job DescriptionCustomer Service RepresentativeExciting opportunity with multiple openings! Job Scope:The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer s expectations by assessing our customer s needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient ServicesTitle: Customer Service RepresentativePlanned Start Date: 12/9/2024Industry: Specialty Pharmacy CareWork Location: Orlando, FL (Work Onsite Required)Pay: Up to$18.00hr PayShift Options: M-F 9am-6pm (1 hour lunch)M-F 10am-7pm (1 hour lunch)M-F 11am-8pm (1 hour lunch) Training Work Hours: M-F 8:30am-4:30pm for 2 weeks. 1 hour lunch paid during training.Length of assignment: Temp to hire. If performance & attendance are met, perm role could be offered. Preferred experience: Healthcare & insurance experienceJob Description:The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer s expectations by assessing our customer s needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient ServicesMajor duties and responsibilities that are critical and necessary for this position and its overall objective:

• Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated.
• Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.
• Enroll new customers to Patient Services.
• Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician s offices, pharmacies, and other external entities to ensure patient s needs are being met.

Job Skills Requirements:

• Pharmacy background/call center or MD office experience preferred
• Excellent verbal communication skills and grammar
• Computer literacy/competence

Education and Experience Requirements:

• Minimum High School Diploma
• Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
• Experience working in a health care/pharmaceutical industry environment
• Understanding of challenges associated with patients medical condition
• Accustomed to working in high call volume environment.

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.EOE/AOEIND123#LI-SRG1