Customer Service Representative - City National Bank of West Virginia : Job Details

Provides excellent customer service while performing efficient and accurate banking transactions in accordance with bank policies and procedures. Assists customers with routine service requests. Identifies and acts on referral opportunities for new products by recognizing customer needs. Essential Functions. Accurately processes routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers and loan payments. Consistently executes customer service standards to provide excellent customer service, resolve problems, and identify customers' financial needs. Maintains and balances a working cash supply. Displays a positive and professional attitude at all times. Maintains current knowledge of bank products and services. Works closely with manager and branch team to generate new business. Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust. Actively participates in branch campaigns ...Customer Service, Customer Service Representative, Representative, Retail, Banking