Customer Service Representative - Russell Tobin : Job Details

Job title: Customer Service Representative

Location: Hyannis, MA 02601 (ON SITE)

Pay Rate: $19 – 20.73/hour on W2

Job Type: Contract Role

Shift Time: Monday - Friday, 8am - 5pm with an hour for lunch and occasionally Saturday will be required

Job Description:

Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions.

Process customer bills, adjustments, and payments within the billing software program.

Answering general phone calls, transferring calls, questions, filing, entering data.

Dispatch instructions to field technicians, arrange for dig safe calls including tie sheets.

Schedule meter changes, work calendars for service technicians, timekeeper responsibilities.

High School Diploma or equivalent required

1-2 years of experience in office customer service

Excellent telephone skills

Good interpersonal skills

Good computer skills and knowledge of Microsoft Word and Excel

Good verbal and written communications skills

Good problem-solving abilities

Valid driver's license

Able to multi-task and prioritize work

Able to work under pressure and respect deadlines

Know and abide by company's safety policy and procedures.

Answer all incoming calls within Veolia' standards.

Respond to all customers inquiries and complaints.

Schedule and communicate service orders to the Service and Meter Technicians.

Ensure all service orders are complete.

Process all customer payments, prepare daily deposits, maintain cash reports.

Open and distribute incoming mail.

Maintain customer files.

Maintain active collections process adhering to business processes.

Calculate, process and post customer billing adjustments.

Comply with all company processes, procedures, S.O.P.s and work rules.

Perform other clerical duties as necessary.

Other duties as needed and assigned, within reasonable scope of the position, as determined by Veolia.

Physical:Sit for long periods of time viewing computer screens and utilizing a keyboard and mouse.

Sensory: Must be able to see, hear, speak clearly, and converse in English.

Mental: Must be able to read, write, and compute simple math problems.

Bi-lingual would be a huge plus but not required.

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”