Customer Service Representative - Meridian Adhesives Group : Job Details

The Company

Epoxy Technology is a subsidiary company of Meridian Adhesives Group which is a rapidly growing full service global adhesive solutions provider. Fueled by more than 20 acquisitions since its formation in 2018, Meridian has established itself as an adhesive technology leader in the electronics, flooring, infrastructure, product assembly, and packaging markets with an expanding global footprint.

Job Summary

At Epoxy Technology, we bond with our customers. The Customer Service Representative will be responsible for building mutually beneficial long-term relationships with our distributors and customers. They will manage orders from PO placement through invoicing to ensure the customer receives their order accurately, on-time, and in full. The ideal candidate will be a skilled problem-solver. They will also be collaborative, enthusiastic, knowledgeable, and organized.

Duties & Responsibilities

• Timely and accurate order entry, ensuring detailed attention to customer requirements in a high-volume fast paced environment.
• Successfully manage incoming e-mails in personal and group mailboxes. Responding with requested information or obtaining necessary information from appropriate internal contacts.
• Collaborate internally and externally to meet and exceed customer expectations.
• Communicate consistently and clearly, in fluent English, with global customer base.
• Pro-actively seek continuous improvement opportunities.
• Create tracking for and follow up on reported service issues. Escalate concerns as needed.
• Create new customer accounts in ERP system when required.
• Performs other related duties as assigned.

Skills & Abilities

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail with a proven ability to meet deadlines.
• Excellent listening skills
• Strong Team Player
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office – Word, Excel, Power Point, Outlook, and others
• Accountability Mindset

Education & Experience

• High School Diploma or equivalent
• 3-5 years of experience in a Customer Service Environment

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift