Customer Service Representative - Pridestaff : Job Details

Our client is looking for a REMOTE Customer Service Rep for a temporary 6months plus (potentially temp to perm) role.******While this role is remote, the candidate MUST be located in NJ********Hours: 8-5 local timePay: $17.35/hr.Job Responsibilities:

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Education/Experience:

• High school diploma or GED preferred.
• 0-2 years customer service related experience required.
• Familiarity with Google Sheets/Excel (basic knowledge), PowerPoint, SalesForce is preferred.
• Ability to accurately document and record customer/client information.Previous experience with computer applications, such as MS Outlook or data entry software.