Customer Service Representative - Accurus Aerospace : Job Details

Customer Service Representatives provide effective customer service by establishing a working relationship with internal and external customers through various communication channels including email, telephone, and in-person meetings. Customer Service Reps interact regularly with personnel in Engineering, Manufacturing, Supply Chain, and Quality to obtain and relay information about customer orders, and interact directly with customers to provide information, promptly respond to order inquiries, and resolve disputes as needed. Professionalism and courtesy are paramount to success in this role.Essential FunctionsTo accomplish this job, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Answers customer calls; communicates professionally and courteously to convey clear and concise information to customers and coworkers via telephone, email, and in-person
• Develops professional business relationships with customers; maintains electronic data and comprehensive files regarding customers and orders
• Processes customer sales orders and change orders; relays customer changes (address, locations, contacts, etc.) to appropriate team members and ensures ERP and/or CRM are updated; ensures sales orders align to committed schedule agreements with customers
• Utilizes ERP system to create production orders to meet customer due dates; expedites deliveries per customer request
• Prepares invoicing and shipping documentation
• Tracks open purchase orders (daily) and routinely tracks delivery and other KPI metrics
• Performs incidental duties as required
• Regular attendance on-site at the workplace is required

Required Education and Work Experience

• A High school diploma or GED equivalent is required
• An Associate's or Bachelor's degree in business administration, management, or similar is preferred
• A minimum of one (1) year customer service experience is required; experience in business-to-business support is preferred
• Experience in a manufacturing industry is preferred; experience in the aerospace industry is advantageous

Other Required Skills & Abilities

• Professional verbal and written communication skills (English) are essential
• Proficiency in Microsoft Office applications including Outlook, Excel, PowerPoint, Word
• ERP experience is preferred; Infor Visual experience is advantageousDemonstrated analytical, problem-solving, and critical thinking abilities to handle unexpected challenges and make decisions appropriately
• Commitment to maintaining confidentiality, securing customer documents and company records, and demonstrating integrity in communications and actions
• Self-management skills including efficiency, sense of urgency, ability to adapt and respond to unexpected circumstances, and ability to juggle multiple projects, competing priorities, and meet concurrent deadlines

Physical Demands and Work EnvironmentTo perform the essential functions of the role, employees must be able to perform the following activities with or without reasonable accommodations

• Sit for prolonged periods at a desk and work on a computer.
• Regularly stand and walk throughout the facility, including all buildings and the manufacturing areas; occasionally navigating rough or uneven terrain
• Regularly lift, carry (short distances), and push/pull up to 50 pounds.
• Occasionally climb steps, stairs, or ladders.
• Occasionally bend, crawl, stoop, squat, or kneel.
• Constantly communicate verbally and in writing (English) using a phone, texts or other messaging, and email.

Working ConditionsWork is performed in a combination of locations including offices and the manufacturing shop environment where working conditions vary significantly; the employee will be exposed to:

• Excessive noise (occasionally)
• Dust, smoke, fumes/vapors (occasionally)
• Extreme temperatures (occasionally)
• Hazardous equipment including forklifts, hand tools, cranes or other lifting devices, complex machining centers and other equipment used in a machine shop environment (occasionally)

We appreciate your interest in Accurus Aerospace; however, only those applicants selected for interviews will be contacted.Accurus offers a comprehensive employee benefit package upon completion of 30 days of employment. Employees may select from available medical, dental, vision, and other voluntary benefit plans. Disability coverage, life insurance, and an Employee Assistance Program are provided. Accurus is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Click here to learn about Pay Transparency.Accurus participates in the E-Verify Employment Verification Program.Please note Accurus only accepts applications submitted via our online recruiting system. Individuals with disabilities who are unable to use our online tools to search and apply for jobs may request a reasonable accommodation by contacting us at 918-###-####. This option is reserved for individuals who are unable to use or require assistance with the online tools as a result of a disability and is not intended for other purposes.All job offers are contingent upon successfully completing a drug screen and criminal background screening. Certain positions may require a Motor Vehicle Report (MVR), a credit report, and/or a medical physical examination. Thank you for considering Accurus for your next career opportunity.