Customer Service Representative - M-D Building Products : Job Details

We are seeking a detail-oriented Customer Service Representative to join our dynamic team. This role involves managing customer interactions across multiple platforms while delivering exceptional service. The ideal candidate will handle customer inquiries, process orders, and provide technical support, focusing on first-call resolution and service excellence.

Essential Functions:

* Commitment to delivering outstanding customer service

* Deal directly with customers either by telephone or electronically

* Strong communication skills (verbal and written)

* Have great organizational & time management skills

* Respond promptly to customer inquiries

* Handle and resolve customer complaints

* Strong attention to detail

* Obtain and evaluate all relevant information to handle product and service inquiries

* Provide pricing and delivery information

* Process orders, forms, applications, and requests

* Ability to adjust to changes in procedures or customer service tools.

* Direct requests and unresolved issues to the designated resources throughout the organization

* Keep accurate records of customer interactions and transactions

* Maintain customer databases

* Ability to present products while identifying up-selling opportunities

* Support Outside and Inside Sales team

* Excellent ability to work independently and as a team

Education and Experience

* College degree or 1+ years of customer service experience preferred

* Advanced Microsoft Office knowledge required

* Knowledge of customer service principles and practices

* Knowledge of relevant computer applications

Hours: Monday-Friday 8:00 a.m. - 5:00 p.m. FLEX Schedule in office and from home

Benefits:

M-D Building Products, Inc. offers a comprehensive benefits package designed to support the health and well-being of our employees. This includes Medical, Dental, and Vision coverage, access to an On-Site Clinic, and Voluntary Life Insurance options. Additionally, we offer a Lab Card Program, Group Term Life & AD&D, Flexible Spending Accounts (FSA) for both healthcare and dependent care, and Short-Term and Long-Term Disability coverage. Employees can also use our 401(K) plan with Company Match, Paid Time Off (PTO), Tuition Reimbursement, and Education & Development programs. We prioritize mental wellness through our Employee Assistance Program (EAP) and offer a range of Voluntary Benefits, including Accident, Critical Illness, and Hospital Indemnity Insurance.

At M-D Building Products, Inc., we are committed to providing equal employment opportunities for all employees and applicants. We strictly prohibit discrimination based on race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposition, or any other characteristic protected by law.