Customer Service Representative - Do it Best : Job Details

Customer Service Representative

Customer Service Representative

Location: Fort Wayne, IN

Level: Hourly

Division / Department: Ecommerce

Reporting to position: Ecommerce Manager

Travel: NA

Description

This position is primarily responsible for processing orders, handling customer service calls, and responding to chats and emails for Do it Best, Channellock Products, and the hundred of

member websites within the Do it Best Ecommerce Program. This fast paced job requires proficient computer keyboard skills, listening and note taking skills, and professionalism in

communication - both speaking and typing.

Responsibilities

* Provide customer service assistance to people via phone, email, and chat services

* Communicate with warehouse staff to coordinate shipments

* Contact customers as needed to verify online order information

* Coordinate processing of returns

* File and maintain work logs

* Documentation of interaction with member stores

* Additional duties as requested by management

Skills & Abilities

Minimum

* Reliable and dependable

* Personable with a positive attitude

* Articulate and a great communicator

* Empathetic

* Team player and hard worker

* Ability to time manage, and prioritize

* Ability to deal with stressful situations

* Keyboard skills: minimum of 60 words per minute, and able to type during conversations

* Data entry and basic math skills

* Spreadsheet and word processing exposure

* Attention to detail, and ability to navigate web browsers, computer systems, etc.

Education & Experience Requirements

Minimum

* High School Diploma

* Previous customer service or Customer Relationship Management experience is a plus

Benefits available to you:

* Full insurance benefits package including Medical, Dental, & Vision

* Paid time off to foster work/life balance

* Profit sharing

* Bonus Pay opportunities

* Retirement funding opportunities

* Education reimbursement

* Health club reimbursement

* Career advancement opportunities

Please note that for this role, relocation assistance is not available. Candidates should be willing and able to work in Fort Wayne, IN without the need for relocation support. We encourage local candidates or those already planning to move to the area to apply.

About Do it Best:

We're the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams.

Culture:

Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.

Our Philosophy: Serving others as we would like to be served

Our Mission: Making the best even better

Our Goal: Helping members grow and achieve their dreams