Customer Service Representative - Ascent Bank : Job Details

Customer Service Representative/Teller (Part-Time)Location: Ascent Bank | Hours: 10:00 AM - 2:00 PM (Monday to Friday)

Do you have a passion for delivering exceptional customer service and a desire to grow your skills in a dynamic, fast-paced banking environment? If so, Ascent Bank is looking for an enthusiastic and motivated individual to join our team as a part-time Customer Service Representative/Teller!

In this role, you'll be at the forefront of customer interactions, ensuring our clients receive the highest level of service. You'll have the opportunity to develop a strong foundation in banking operations while contributing to the growth and success of our organization. As a member of our team, you'll gain valuable experience and insight into the banking industry, setting the stage for potential career advancement within Ascent Bank.

Core Responsibilities:

• Provide top-notch customer service by responding promptly and professionally to phone inquiries.
• Assist customers with various banking transactions, ensuring accuracy and efficiency.
• Engage with customers to better understand their financial needs, offering personalized solutions.
• Stay well-informed about the bank's products and services to confidently provide customers with tailored recommendations.
• Become proficient in our banking software systems to assist with day-to-day operations.
• Follow all bank policies and procedures to ensure compliance and maintain operational standards.
• Perform additional duties as required by management to support the team and overall bank operations.

Required Skills and Attributes:

• Strong commitment to maintaining customer confidentiality and safeguarding sensitive information.
• Excellent active listening skills and the ability to address customer needs effectively.
• Exceptional communication skills, both verbal and written.
• Detail-oriented with a focus on delivering accuracy in all transactions and interactions.
• Ability to work well under pressure and maintain a positive, professional demeanor.

Benefits:

• Vacation/Sick Leave
• Paid Holidays

Qualifications:

• High school diploma or equivalent required.
• Employment is contingent upon the successful completion of a criminal and financial background check.

Job Type:

• Part-time, permanent position (20 hours per week).
• Work schedule: Monday to Friday, 10:00 AM – 2:00 PM.

At Ascent Bank, we believe in fostering a supportive and collaborative work environment where employees can thrive and grow. If you are passionate about providing outstanding customer service and eager to contribute to a successful banking team, we encourage you to apply!

Join us at Ascent Bank and be part of a team that values growth, community, and exceptional service.