Customer Service Representative - Voyant Beauty : Job Details

Voyant Beauty believes our people are more than just employees; they're the driving force behind everything we achieve. Our culture fosters teamwork, respect, and camaraderie, ensuring that every individual's contribution is valued and celebrated. We invest in their growth, providing opportunities for development and advancement within our dynamic team. Voyant Beauty is a company that specializes in the development and manufacturing, of beauty, personal and home care products. We work with various brands, retailers, and businesses to create customer formulations and products tailored to their needs. This can include skincare, haircare, bath and body products, fragrances, and more. Essentially, Voyant Beauty serves as a one-stop-shop for companies looking to bring their beauty and personal care product ideas to life. Safety is a core value at Voyant Beauty. We prioritize the well-being of our team members, ensuring a safe and secure environment where everyone can thrive and excel.If you're seeking to be part of a team where your talents are valued, your safety is paramount, and your efforts contribute to meaningful change, then Voyant Beauty is the place for you. Come join us and be a part of our journey. A Brief OverviewThe Customer Service Representative will serve as a primary point of contact for both internal teams and customers, ensuring effective communication and efficient order processing. This role involves managing conference calls, meetings, emails, and phone calls, preparing reports, and facilitating the entire order processing cycle. Additionally, the representative will handle customer-owned materials management, slow moving and obsolete (SLOB) material disposition, billing, and resolving billing issues, as well as customer complaints and returns. The reporting structure may vary by location, but the core responsibilities and job functions remain consistent across all sites.What you will do

• Participate in conference calls & meetings with internal teams and customers. Manage communication through emails and phone calls.
• Prepare and distribute daily, weekly and monthly reports to internal teams and customers.
• Facilitate the order process from receipt to order delivery including order entry, problem resolution, tracking and customer communication. Follow up with internal teams to resolve any order related issues.
• Customer owned materials management - To include the following:
• Enter purchase orders into the JDE system and inventory management.
• Communicate with customer regarding their materials, providing necessary reports.
• Follow up on missing Certification of Analysis (COA) with customers and vendors.
• Handle rejected returns, Supply Correction Action Notice (SCARS), Corrective Actions Request (CARS) and Discrepant Material Reports (DMRs).
• Manage the disposition of Slow Moving and Obsolete (SLOB) materials.
• Handle special billings and resolve any billing invoice related issues.
• Initiate and manage customer complaints and returns, ensuring re-worked materials are received and returned to the customer.
• Writing deviations as required to address any issues or discrepancies in processes or materials

Education Qualifications

• Bachelor's Degree (Preferred)
• Associate degree or three to five years relative experience in an account management or customer service manufacturing sector position in lieu of degree (Required)

Experience Qualifications

• 4-6 years Relative experience in an account management or customer service manufacturing position. (Required)

Skills and Abilities

• Strong analytical skills, ability to interpret data and develop reports (High proficiency)
• Team oriented, assertive and detailed self-starter with a good understanding of the manufacturing process (High proficiency)
• Advanced Excel skills, MS Office, MS Teams and JD Edwards (High proficiency)
• Must be very organized, highly motivated, energetic individual that has excellent customer service skills (High proficiency)
• Customer and deadline oriented with a sense of urgency and proven ability to creatively resolve problems. (High proficiency)
• Excellent written and verbal communication skills, including the ability to present information to upper management and to our customers (High proficiency)
• Demonstrated capability to work cross-functionally (High proficiency)
• Leadership and facilitating internal and external team conference calls and meetings (High proficiency)
• Time management, multi tasking and prioritization skills (Medium proficiency)
• Understanding of manufacturing Supply Chain (Medium proficiency)
• Know how to read specifications (Low proficiency)
• Understanding of accounting - credits, billings & pricing (Medium proficiency)

To Staffing and Recruiting Agencies: Our company does not accept unsolicited curriculum vitae's or applications from agencies. We are not responsible for any fees related to unsolicited curriculum vitae's or applications and explicitly reserve its right to contact candidates presented in such unsolicited curriculum vitae's or application. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, color, national origin, sexual orientation, age, disability or veteran status. Voyant will consider requests for accommodations due to a disability impacting a qualified employee's ability to perform the essential functions of their position consistent with applicable laws. In addition to federal law requirements, Voyant complies with applicable provincial and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Other details

• Job Family Individual Contributor
• Pay Type Salary

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