Customer Service Representative - Amphenol Sensors : Job Details

WHO ARE WE?

AMPHENOL SENSORS

Amphenol Sensors, with its portfolio of industry-leading brands-Thermometrics, NovaSensor, Telaire, Protimeter, and Kaye-is an industry-leading designer and manufacturer of sensors for transportation, industrial, and medical applications. Our customers seek our custom products to solve their hardest challenges, relying on our domain expertise, rapid customization, world-class manufacturing capabilities.

Amphenol Sensors is a subsidiary of the Amphenol Corporation, a member of the Fortune 500 (NYSE:APH). Established in 1932, Amphenol has pioneered innovation in electronics for nearly a century. Amphenol is the central hub of cutting-edge electronic solutions across virtually every end market, including Automotive, Broadband Communications, Commercial Aerospace, Industrial, Information Technology and Data Communications, Defense, Mobile Devices, and Mobile Networks.

Our unique, decentralized organizational structure fosters entrepreneurial leadership and drives excellent performance. We manage locally, enabling us to move at the speed of a small business, with the financial stability and global resources of an industry-leading, international company.

ABOUT THE ROLE

Develop product, application and process expertise to provide primary pre- and post-sales support for Validation Account Managers, Manufacturers representatives and all Validation Accounts.

LOCATION

St. Marys, PA

ESSENTIAL FUNCTIONS

Must be able to perform all essential functions of the position, with or without accommodations

Point of contact for all Validation accounts related to quotes, order processing /fulfillment, calibration / repair, rentals, and any related issues.

High level understanding of service offerings for all products. Ensuring and smooth transition at receiving, completion and returning to customer.

Provide timely and accurate responses to customer inquiries, resolving issues efficiently and effectively.

Proactively identify and address potential customer concerns.

Provide Pre- and Post-sales support for all Validation Account Managers and Representatives

Manage all Quality Audit questionnaires to get proper input and ensure timely response

Process monthly revenue recognition analysis for all Service contracts

Support new accounts and credit term applications using established processes

Lead new account set up, including credit limits and payment term negotiations.

Proactive sales to generate additional revenue

Identify opportunities for cross-selling and upselling to increase revenue.

Help flow of EMA renewals and calibration reminders.

Collaborate with sales teams to develop and implement strategic sales plans.

Manage credit and rebill processes to maintain accurate customer accounts. Work closely with finance department ensure on time payment.

Process and provide Daily Orders / Sales reports for AAS business

Provide monthly analysis on Field Service utilization and revenue

Process monthly revenue recognition analysis for all Service contracts

Manage Field Service scheduling, utilization, and customer contact.

QUALIFICATIONS

Associates degree in business or minimum of 2 years high level customer service experience. Excellent problem-solving and decision-making abilities. Proficient in ERP, Outlook, CRM and other sales tools. Ability to multitask and prioritize tasks. Strong attention to detail as well as strong verbal and written communication skills. Proven experience in sales or customer services preferred. EDI and OEM manufacturing experience preferred.

Successful Amphenolians are Agile. Disciplined. Focused. Visionary. Driven. Ethical. Entrepreneurial. Collaborative.

WHY JOIN OUR TEAM?

PEOPLE - We have the best people, over 1,700 of them across the globe who collaborate to bring our customers world class sensing solutions! Our culture is friendly, collaborative, and focused on serving our customers. We offer competitive benefits, retirement savings, generous paid time off, and more!

INNOVATION - We are passionate about designing and building sensors! We believe that innovation comes from applying deep expertise to new problems. Most of our products are custom, and our customers rely on us to deliver value in our solutions. Across our organization, we encourage trying new things, making informed bets, and taking personal ownership to see changes through.

EXCELLENCE - Not every manufacturer can lay claim to industry-leading performance. Our products offer the best value to our customers. We seek excellence in our performance, continuously improve, and deliver outstanding results. We make it happen!

SUSTAINABILITY - We are committed to sustainability, and it is the core of our business. Our products are enabling revolutions in eMobility, energy efficient buildings, smart agriculture, and more. We match this commitment to sustainability in our purpose with sustainability within our own operations, prioritizing investments in our people, our environment, and the communities in which we work.