Customer Service Representative - Emerson : Job Details

The Customer Service Representative role is an exciting opportunity to support the Sherman, TX, North America Parts Warehouse Emerson team. You will guarantee a positive customer experience and build strong relationships with our customers in every interaction, whether by phone or email. You will ensure quick and reliable processing of customer requests, as well as manage speedy and knowledgeable responses to assist customers at any stage of the order and pro-actively solve any problems.

**In this Role, Your Responsibilities Will Be:**

+ Provide superior customer service by managing all aspects of the customer perception utilizing customer relationship techniques and communication skills.

+ Act as the liaison between the customer and warehouse operations to ensure that customer expectations are met.

+ Follow up, either verbally or in writing, to every customer request and inquiry within 24-48 hours.

+ Review and research customer inquiries and issues while obtaining necessary information from company policies, procedures, processes, and practices.

+ Coordinate problem resolution with appropriate staff to maintain and improve required customer requested ship dates.

+ Facilitate customer expedites and emergency orders by participating in an on-call rotation that requires responding to customer emergencies 24 hours a day, 7 days a week during assigned call shift.

+ Help implement lean manufacturing techniques into the Parts Warehouse.

**Who You Are:**

You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You provide timely and helpful information to individuals across the organization. You identify and seize new opportunities. You build and deliver solutions that meet customer expectations. You carefully consider all relevant factors and use appropriate decision-making criteria and principles.

**For This Role, You Will Need:**

+ Associates degree or equivalent experience in Customer Service with direct customer contact responsibilities

+ Three (3) years of experience in Customer Service

+ 25-50% on call availability after hours and weekends

**Preferred Qualifications that Set You Apart:**

+ Two (2) years of experience with Material Requirement Planning (MRP) and manufacturing business systems including Oracle

+ Understanding of Lean Manufacturing knowledge and tools

**Our Offer to You:**

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values ( and about Diversity, Equity & Inclusion at Emerson ( .

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

**Our Location:**

Sherman, TX, offers the charm of a small town with the conveniences of a city. Located in North Texas less than an hour from the Dallas-Fort Worth Metroplex, Sherman offers a diverse range of outdoor recreational activities, including boating, fishing, and hiking. Sherman's low cost of living, excellent schools and proximity to Lake Texoma make it an ideal place to call home!

**WHY EMERSON**

**Our Commitment to Our People**

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

**Work Authorization**

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

**Equal Opportunity Employer**

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

**Accessibility Assistance or Accommodation**

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected] .

**ABOUT EMERSON**

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

**No calls or agencies please.**

**Requisition ID** : 24011779

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.