Customer Service Representative - Viemed Healthcare : Job Details

Essential duties and Responsibilites:

* Learns and maintains knowledge of current patient database and billing system

* Has proper phone etiquette and represents VieMed in a professional manner

* Obtains patient demographic and health insurance information; collects co-pay if appropriate

* Enters patient information into the computer system

* Verifies & records insurance benefits

* Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management

* Able to read through and understand medical documentation effectively

* Interacts professionally with physicians, patients/family and Co-Workers.

* Schedules set ups, as called into VieMed, by physicians or physician's office staff, per policy and procedure.

* Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.

* Communicates appropriately and clearly to Manager, and other supervisors

* Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit

* Utilizes initiative; strives to maintain steady level of productivity; self-motivated. Organization and management of Secretary's activities reflect due consideration for the needs of the facility and staff

* Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice.

* Manages and operates computer equipment safely and correctly.

* Completes other duties, as assigned

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.- 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.