Customer Service Representative - Evonik Industries : Job Details

What we offerYou will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Click on the link to learn more about Evonik from our employees:Receives and processes customer orders, inquiries and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs and demonstration of high-level product and process knowledge.Receives and processes customer orders, inquiries and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs and demonstration of high-level product and process knowledge.RESPONSIBILITIES

• All SAP customer and product related activities, including, but not limited to, Order Entry, CR/DR, Return Orders, closely working with Plants/Terminals and Carriers, Customer complaints, Creates and maintains customer Account Master Data in SAP/R11.
• Monitor customer credit information working in conjunction with the Credit and Collection Dept. in maintaining up-to-date accounts including the prompt resolution of short pays.
• Interface with Sales, Marketing, Technical and Operation to ensure timely shipment of product to newly installed equipment.
• Follow up regularly with customers to confirm all requirements have been satisfied and obtain repeat orders to increase current business.
• Interface with Operations where product or equipment is in short supply and aid in the resolution via terminal/customer prioritization in order to supply each customer's requirements on time

REQUIREMENTS

• Strong SAP experience in Demand Chain/Customer Service - R11 is required
• High School degree or equivalent required
• 3+ years customer service demand chain experience required
• Position requires candidate to participate in the afterhours coverage role

The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.Your ApplicationTo ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.Your Talent Acquisition Manager:Brittney Compton [C]Company isEvonik Corporation