Customer Service Representative - Goosehead Insurance : Job Details

Working at Goosehead

We've worked hard to earn the trust of our clients, so we're more than a bit selective when it comes to hiring new people. If you think you have what it takes to grow with our company, we would love to meet you.

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we're more than just a bit selective when it comes to hiring new team members.

About the Job

While working closely with senior management, the primary responsibility of a Service Agent is to support our clients. You'll do this by:

Providing a concierge/white-glove level service

Removing barriers, and ensuring end-to-end resolution on all matters, such as servicing, billing, and maintenance of home and auto insurance policies

Add complex additions and alterations of multimillion-dollar commercial accounts and risk portfolios. A resolving client complaints,

Managing retention of accounts,

Preventing cancellations among clients,

Generating cross-sell leads and upselling coverage to existing clients.

About You

You're no stranger to hard work. Goosehead Insurance is one of the largest and fastest growing independent insurance agencies in the United States. With our goal to become the largest personal lines insurance agency in the nation, we need the best and brightest professionals interested in growing their career with an innovative industry partner.

You believe iron sharpens iron and want to be surrounded by the best. Only about 1% of Goosehead candidates are offered employment because we're interested in A-players only. Our ideal candidate has experience within the hospitality or retail industry, a Bachelor's degree and is interested in unlimited development opportunities with a growing organization.

You have high personal and professional standards. Goosehead's starting salary is only the beginning. High-performing Service Agents earn performance bonuses and are considered for promotion opportunities. Each year Goosehead leadership invites the company's top performers to an all-expense paid vacation to destinations like Cabo San Lucas, we work hard and play harder. Goosehead also believes in promoting from within, so your career path is in your hands!

You want to win. We are looking for hard-working, fun, ambitious, honest, smart, team-oriented, humble people who want to build a great company. In previous roles, you've demonstrated a commitment to exceptional customer service, personal excellence and ownership for your work.

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!