Customer Service Representative - QC Supply : Job Details

OUR STORY Sometimes the best things start out in the garage. For QC Supply, it was a small one located in Schuyler, Nebraska. QC Supply was founded in 1982 with the simple goal of helping people grow. Over 40 years later, that's still at the heart of what we do. With our home base remaining in Schuyler, we went from a small-town operation to a nation-wide distributor by daring to explore the future of farming. Your work is more than just a job. It's a lifestyle, and we're dedicated to matching your commitment. Got a question that needs answering? We've got your back; stop by one of our locations or call our live Customer Service Team. Is there a problem that needs fixing? We'll discover solutions alongside you. At QC Supply, we provide support, service, and products for today and tomorrow's needs. Growing out of a garage and into more than twenty locations, including three regional distribution centers, local service departments, and a US-based call center takes grit. You take pride in your farm. We take pride in our commitment to personalized care. Because at the end of the day, this is all about you. YOUR PASSION QC Supply is looking for a Customer Service Representative. The ideal candidate will be responsible for assisting the customers via phone, email, and/or chat to place orders, answer inquiries, resolve complaints, and provide excellent service. Role and Responsibilities

• Accurately place orders for customers
• Maintaining a positive, empathetic and professional attitude towards customers at all time
• Responding promptly to customer inquiries
• Communication with customer through various channels, phone, email and chat platforms
• Acknowledging and resolving customer complaints
• Processing customer orders
• Keeping records of customer interactions, comments and complaints using our Customer Relationship Management program
• Communicating and coordinating with colleagues as necessary
• Communicating with vendors
• Providing accurate, valid and complete information by using the correct method and tools
• Ensure customer satisfaction and provide professional customer support
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Answer questions about warranties or terms of sale

Qualifications and Education Requirements

• High School Diploma or Equivalent
• Ability to read and understand basic English

Preferred Skills

• Strong phone contact handling skills and active listening
• Ability to multi task, prioritize and manage time effectively
• Ability to work under pressure
• Strong organizational skill
• Computer skill- confident using Outlook, word, Excel
• Positive attitude
• Attention to detail

Additional Notes

• This position works in an office environment.

Benefits (Full-time roles only) Medical, Dental, Vision, Life, Critical Illness, Accident and Group Legal Insurance, Flex Spending Account, Health Savings Account, paid time off (PTO), paid holidays, and 401k match available after eligibility requirements are met. AAP/EEO Statement QC Supply is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.