Customer Service Representative - vFairs : Job Details

POSITION PURPOSE: Take inbounds and make outbound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns. Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, while adhering to client guidelines.ESSENTIAL JOB FUNCTIONS:* Have full range of motion in wrists, fingers, and thumbs* Be able to sit at a desk for extended periods of time* Have normal or corrected vision to read computer screens and printouts* Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone* Perform basic math functions including addition, subtraction, multiplication and fractions* Strong oral and interpersonal communication skills* Meet client guidelines and have clear understanding of client policies* Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws.SPECIFIC DUTIES:* Answer all questions and guide borrowers through the application process* Update consumers account information during and after each call.* Identify payment options; setup payment arrangements as appropriate.* Must have good customer service skills and ability to work in a team environment.* Required to maintain their daily and monthly service level expectations* Initiate effective outbound calls and receive inbound calls.* Produce and arrange payment solutions for customers.* Provide account updates to management as appropriate.* Ensure client/company quality standards are met* Work assigned group of accounts* Assure the best interests of the company are maintained.* Provide management with information on any suspected work or personnel problems.* Continued training in UDAAP and compliance policies.* Other duties as required and fulfilling other duties as assigned.SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:* Maintain professional, courteous treatment of clients, coworkers, and consumers* Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image* Meet FMA's Standards for attendance and promptness.* Demonstrate problem solving ability* Excellent computer skills* Working knowledge of billing practices and techniques* Excellent verbal and written communications skills* Ability to handle problems* A strong sense of teamwork and cooperation with management and coworkersQUALIFICATIONS:* High school Diploma or equivalent.* Previous customer service billing experience a plus* Basic Microsoft office applications* Must be able to pass background check and drug screen as permitted by lawJob Type: Full-time, Part-timePay: From $23.90 - $28.00 per hourExpected hours: 40 per weekBenefits:* 401(k)* Dental insurance* Health insurance* Paid time off* Vision insuranceShift:* 8 hour shift* Evening shift* Morning shiftEducation:* High school or equivalent (Preferred)Experience:* Customer Service: 1 year (Preferred)Work Location: Remote