Customer Service Representative - Altium Packaging Llc : Job Details

Location Address:2875 S Elm Ave,, Fresno, California 93706Work Shift:8hr-1st Shift (United States of America)Altium Packaging, Our Culture Differentiates Us!We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers.Our Guiding Principles* Act with Integrity & in Compliance* Drive Value Creation* Be Disciplined Entrepreneurs* Focus on the Customer* Act with Humility* Treat others with Dignity and Respect* Seeking Fulfillment in your WorkRespond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager.JOB SUMMARY:Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager.Monitor the blow mold machines to ensure quality of product and its processingOrder entry & maintenanceShipping verificationPricing verificationInput customer feedback into the Quality Database & Customer Feedback DatabaseAssist with customer inventory managementManage customer owned inventory (labels, corrugate, etc.)Manage customer specific finished goodsAssist with the management of obsolete inventoryAssist with accounts receivablesMaintenance of manual BOLInvoicing verificationSample shipmentsMail marketing information (brochures)Generate and distribute customer-required reports (inventory, volume, etc.)Assist with Credit Memos when neededMaintain customer filesStarting Pay Rate:$21.88Qualifications:Prior manufacturing experience is desiredTwo years prior customer service experience is requiredAn AS degree is preferredKnowledge of MS Office is requiredWe Believe in Rewarding our Most Important Resource - Our People!We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community.EEO StatementWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.Take your career to the next level at Altium Packaging!