Customer Service Representative - OAK HARBOR FREIGHT LINES : Job Details

Monday - Friday / Day ShiftCustomer Service RepresentativeJoin the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 107 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company - we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team. Are you ready to be a part of our journey?The Customer Service Representative is to provide the highest level of front-line customer service to Oak Harbor Freight Lines internal and external customers. Provide troubleshooting, shipment tracking, and problem resolution to our customers on multiple levels.Essential Duties and Responsibilities:* Provide prompt customer support by listening to customers and responding in a way that resolves their questions and problems and meets or exceeds their expectations.* Answer inbound calls in a professional and courteous manner, and provide customer service and order management to OHFL customers, drivers and internal sales force.* Trace freight and use troubleshooting skills to track down location of freight that is lost, late, misdirected, etc.* Complete dispatch pick-up calls communicating directly with customers to schedule and arrange for freight arrival according to customer requirements.* Work closely with customers to develop positive working relationships and to expand freight opportunities wherever possible.* Using OHFL systems, enter data into computer system and use information to answer questions and problems as they arise.* General Office DutiesExperience, Skills and Qualifications:* 1-2 years experience in a role requiring extensive customer interaction.* Demonstrated ability to work with challenging or difficult customer situations and resolve issues successfully.* Excellent communication skills, both written and oral.* Strong PC proficiency and experience using MS Office products. AS400 experience preferred but not required.* Strong attention to detail and demonstrated ability to organize multiple priorities and projects simultaneously* H.S. diploma or GED/equivalent preferred.* Basic English language proficiency (reading, writing and verbal) is required Harbor Freight Lines is an Equal Opportunity EmployerOther details* Pay Type Hourly* Min Hiring Rate $22.07* Max Hiring Rate $26.97Apply Now* Auburn, WA, USA