Customer Service Representative - Cornerstone Building Brands : Job Details

Cornerstone Building Brands is looking for a Customer Service Representative to support our Fortify Building Solutions / Reeds Metals store in Brookhaven, MS. This position supports the business by providing great customer service and facilitating administrative functions at the store front. The position is customer service focused, handling customer transactions and facilitating the front-end administrative tasks for the company.Duties and Responsibilities:* Greet customers when entering or leaving establishment and pleasantly deal with customers to ensure satisfaction* Handle customer transactions, issuing receipts, refunds, and pick lists* Field phone calls and take messages, delivering them to the correct departments* Resolve customer inquiries, guide them, and provide relevant information* Maintain showroom inventory and keep the showroom clean* Prepare nightly deposit and ensure the accurate account of money at the location* Clerical and administrative functions as a part of the daily operation* Answering incoming customer phone calls* Scanning/Uploading daily job folders and daily credit folders* Set up new customers on the computer, verifying tax exemptions and deposits* Review invoices for proper pricing, quantities and payment terms* Communicate with customers to collect cash owed* Respond to customers regarding payment matters* Research and respond to internal requests on customer activity* Apply customer payments to accounts receivable* Coordinate with internal teams to resolve invoice issues with customer* Responsible for reconciliation of petty cash and cash box* Prepare customer returns and submit to share drive* Prepare expense Purchase Orders and submit for approval* Performs other clerical duties as assignedQualifications* High School Diploma or GED* 3 years of experience as a retail cashier or with sales* Basic computer knowledge and familiarity with POS system* Knowledge of Microsoft Suite preferred* Strong communication and time management skills* Attention to detail and strong mathematical skills* Ability to work with precision in a fast-paced environment* Attention and care required to prevent errors* Ability to work with the public dailyAdditional informationWhy work for Cornerstone Building Brands?Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.* Full-time is defined as regularly working 30+ hours per week. Union programs may vary depending on the collective bargaining agreement.All your information will be kept confidential according to EEO guidelines.Videos To WatchJob locationCornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-###-#### or [email protected]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-###-#### or [email protected]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.California Consumer Privacy Act (CCPA) of 2018Notice of Recruitment FraudWe have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brands name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.