Customer Service Representative - Kirby : Job Details

OverviewMarine Systems, Inc. is hiring a Customer Service Representative / Counter Salesperson in our New Iberia, LA location. 70562Responsibilities* Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.* Ascertains and verifies credit rating of customer and applies to quotation or order.* Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.* Computes price, discount, and shipping charges as required.* Initiates purchase requisitions.* Informs purchasing of the need to satisfy orders that are on back order and/or that require special attention.* Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.* Follows up on orders to ensure delivery by specified dates.* Recommends type of packing or labeling needed on order.* Resolves customer complaints within limits of authority.* Enters ordered parts on sales orders and prints pick tickets for such parts.* May require forklift training.* Other duties as assigned.Safety:* Develop relationships with coworkers to better understand the processes and culture that affect safety.* Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas.* Thoroughly knowledgeable of Safe Work Policy.QualificationsEducation/Experience:* High School or better.* Less than 3 years: In the field or related areaJob Requirements* Ability to read technical manuals* Ability to interpret exploded diagrams of mechanical assemblies* Ability to troubleshoot and identify complex mechanical problems* Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.* Knowledge of Microsoft Office and Oracle