Customer Service Representative - Copart : Job Details

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face-to-face and vocal interactions with all levels of customers which range from the general public to high-level managers of organizations.* Receive and process payments.* Update lot (vehicle) notes in the system.* Answer multi-line telephone in a professional manner.* Face-to-face customer interaction.* Use company resources to gather information and offer solutions to meet customer needs.* Contact clients to obtain vehicle pick-up information.* File documents according to criteria.* Process mail incoming and outgoing per criteria.* Read and interpret various reports and documents.* Proper completion of sale documents.* Other duties as assigned.Required Skills & Experience:* One year of office support experience in a customer service role preferred* High School diploma* Excellent customer service skills and attitude* Excellent written and verbal skills* Proficient with office equipment* Attention to detail* Problem-solving* Computer proficiency - MS Suite* Typing speed 45WPM* Professional appearance* Ability to multi-task in a fast-paced environment* Bilingual skills a plus* Occasional overtime as needed