Customer Service Representative - YoungWilliams Child Support Services : Job Details

* New starting rate $17.05 per hour - New Hire $500 Bonus Opportunity** Paid Holidays - Paid Time Off - Paid Training - Benefits Package available** Full time, Monday - Friday, Day shift*Summary of PositionOne of the nation's largest and most trusted providers of child support services is seeking self-motivated, team players who are committed to providing positive outcomes for the children and the families we serve. The Customer Service Representative will possess exemplary customer service skills and a positive attitude while being goal and detail-oriented. If you have the ability to speak clearly, with regular and timely attendance, while ensuring all State, Federal and contractual guidelines are met, this is the job for you!Essential Job Requirements* Must be able to multi-task between various responsibilities* Provide friendly, accurate and complete information to customers* Respond to requests and resolve customer concerns as they arise* Must be able to make hard decisions and handle stressful situations while deescalating difficult callers* Must be able to meet deadlines with a high level of professionalism and confidentiality* Please note: This position is an in-office only position.Required EducationHigh School diploma or equivalent experience in a related fieldRequired Skills* Call center experience preferred* Ability to find, read, interpret and document information from multiple sources including state and/or company systems* Ability to type a minimum of 25 wpm* Ability to sit for extended periods of timeAvailable Schedules* Full Time - 40 hours per week* Part Time Benefit Eligible - 30 hours or more per week* Part Time - less than 30 hours per weekWork ArrangementPlease note: This position is an in-office only position.