Customer Service Representative - Pentagon Federal Credit Union : Job Details

Answer persistent inbound member calls and accurately complete requested transactions regarding PenFed deposit, credit cards, and loan products. Provide a Best-in-Class member experience in all member interactions. Answer member inquiries via chat functionality and outbound calls. Calmly research, resolve, and de-escalate member questions or issues. Resolve problems that are within authority to resolve. Refer problems that are beyond authority to resolution team, along with recommendations for resolution. Update member records and document member calls. Act as a liaison between members and various departments. Maintain working knowledge of PenFed deposit, credit cards, and loan products. Participate in team meetings to ensure objectives are being met. Meet cross-selling and productivity metrics each month. Successfully complete different phases of training consisting of different call topics. Educate members on PenFed products and services to best support their financial goals. Efficie...Customer Service Representative, Customer Service, Member Service, Representative, Training, Retail, Banking