Customer Service Representative - Computer Services : Job Details

JOB SUMMARY

Customer Service Representatives ensure delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve inquires. They are the first point of customer contact for general inquiries. They build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty.

The shift for this role is based on CST, the hired candidate needs to be available 7am-7pm (8 hours) but will typically work 8-5 cst and every 5 weeks Saturday 7am-1pm cst.

Prefer a candidate in Amarillo, TX or Paducah, KY

KEY RESPONSIBILITIES

* Builds and maintains relationships with customers.

* Responds to a work queue and resolves issues in a timely manner; escalates issues of a complex nature.

* Demonstrates a basic knowledge of application functionality.

* Provides information to the appropriate CSI department regarding customer issues and concerns.

* Performs other duties as assigned.

PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING

* Customer issues are resolved quickly.

* Provided information is timely, accurate and relevant.

* Customer Satisfaction.

JOB REQUIREMENTS

* Technical education or job knowledge equivalent to a 2-year college or trade school.

* The minimum amount of relevant work experience required to successfully perform the job is at least one (1) year.

* Customer service skills

* Mathematical skills

* Communication skills

* Reasoning skills

* Computer skills

* Administrative skills

* Analytical skills

* Listening skills

WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel: No travel typically required.

ABOUT CSI

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers' needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits.

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.

For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.