Customer Service Representative - Xenon Arc : Job Details

About Xenon Arc

At Xenon arc, Inc. our vision is to redefine distribution by transforming the way producers go to market.

Xenon arc serves a diverse range of clients, from billion-dollar companies specializing in industrial solvents and chemical products to major international food ingredients providers, all seeking to drive growth with difficult-to-serve customers, create business and working capital efficiencies, scale technical expertise, and embark on digital transformation.

Our model is uniquely optimized to solve the challenges faced by our clients. Serving as an extension of their brand, we uphold the crucial client-to-customer connection. With trained, focused, and technically savvy teams, we drive sales and service to exceed expectations, use digital platforms to support customer engagement, and optimize distribution functions to alleviate operational pressures.

Xenon arc is not just a distribution solution; we are a strategic partner committed to transforming the way businesses go to market and achieve lasting success.

We are dedicated to creating a personal growth environment where team members are provided opportunities to advance their professional development and are encouraged to explore their passions. We invest in our culture to create a supportive environment that fosters team collaboration and creative problem solving.

FLSA Classification

Non- Exempt

Reports to

Customer Service Manager

Essential Job Duties

• Handle and direct all inbound requests
• Accurately input and process customer orders
• Verify and validate order details, including product specifications and pricing
• Monitor, track and communicate order status throughout the fulfillment process
• Address and resolve customer inquiries and concerns related to order processing
• Collaborate with order processing and fulfillment teams to resolve issues
• Monitor, track and communicate order status throughout the fulfillment process
• Investigate and resolve discrepancies in orders
• Communicate with customers to provide timely updates on issue resolution
• Document and report recurring issues for process improvement
• Provide excellent customer service throughout order lifecycle, including issue resolution

Basic Qualifications

• Bachelor's degree and/or equivalent experience in a customer service, order processing, or similar role
• Hands on experience Microsoft Office Suite required. Experience with CRM and D365, a plus!
• Excellent verbal and written communication skills to ensure effective communication with clients, customers, and internal teams
• Demonstrated ability to effectively collaborate with teams across different departments to achieve common objectives
• Previous experience providing exceptional customer service, required
• Strong problem-solving abilities and a desire to help customers resolve issues, required
• Ability to maintain professionalism and integrity while navigating challenging customer interactions, ensuring a positive representation of the Company
• Strong organizational skills and the ability to maintain accurate records and documentation
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong team player; motivated and extremely customer centric

Benefits

• We offer competitive benefits: 2 medical plan offering with generous employer contributions, 100% employer paid dental, and vision for employees, a 401k with company match, free parking options, and paid holidays, vacation & sick time!

Location & Commitments

• Full-time, permanent
• Reports to office HQ in Bellevue, WA
• Work Schedule: 4 days in-office, 1 day work from home

Physical Demands

• Must be able to remain in a stationary position
• Must be able to operate a computer

Travel Required

• Minimal (up to 10%)

Equal Employment Opportunity Statement

It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.