Customer Service Representative - YoungWilliams PC : Job Details

***New starting rate $17.05 per hour ******Paid Holidays - Paid Time Off - Paid Training - Benefits Package available******Full time, Monday - Friday, Day shift***Summary of PositionOne of the nation's largest and most trusted providers of child support services is seeking self-motivated, team players who are committed to providing positive outcomes for the children and the families we serve. The Customer Service Representative will possess exemplary customer service skills and a positive attitude while being goal and detail-oriented. If you have the ability to speak clearly, with regular and timely attendance, while ensuring all State, Federal and contractual guidelines are met, this is the job for you!Essential Job Requirements

• Must be able to multi-task between various responsibilities
• Provide friendly, accurate and complete information to customers
• Respond to requests and resolve customer concerns as they arise
• Must be able to make hard decisions and handle stressful situations while deescalating difficult callers
• Must be able to meet deadlines with a high level of professionalism and confidentiality
• Please note: This position is an in-office only position.

Required EducationHigh School diploma or equivalent experience in a related fieldRequired Skills

• Call center experience preferred
• Ability to find, read, interpret and document information from multiple sources including state and/or company systems
• Ability to type a minimum of 25 wpm
• Ability to sit for extended periods of time

Available Schedules

• Full Time - 40 hours per week
• Part Time Benefit Eligible - 30 hours or more per week
• Part Time - less than 30 hours per week

Work ArrangementPlease note: This position is an in-office only position.