Customer Service Representative - FOREST RIVER : Job Details

Forest River, Inc., the Nation's largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening.

Responsibilities

* Provide customer service and technical support to both our dealer and retail

base via phone, email, written correspondence, and fax

* Provide a variety of supporting roles for the Customer Service department

* Participate in cross-training of tasks within the department

* Process dealer's parts orders and Warranty Claims

* Answer questions regarding claims via phone/email.

* Record retention and reporting.

* Scanning documents.

* Miscellaneous office duties.

* Learn product line from frame to final.

Qualifications

* Attention to detail and accuracy

* Intermediate computer skills, familiar with Microsoft Office programs

* Prefer a certain familiarity or general knowledge of RV, Bus or Commercial Vehicle parts, or an understanding of electrical/technical systems

* Must have excellent written and verbal communication skills

* A desire to provide extraordinary customer service to the dealer/customer network

* Able to work within a group and transition between responsibilities given

Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.