Customer Service Representative - GTT, LLC : Job Details

Job Title: Customer Service RepresentativeContract Duration:12 MonthsPay rate: Upto $21.21/hrLocation: Lake Forest, ILWork Type: Onsite, 9 am - 5:30 pm Required Qualification:

• 3-5 years of experience and a 4-year equivalent college degree.
• The Customer Service Representative takes inbound/outbound calls and emails to provide information to healthcare customers. Utilizes a database to retrieve customer or company information.
• Must learn and follow detailed instructions, use various resources, and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
• Can organize and handle calls and emails with speed and accuracy.
• Can work with complex computer applications and resource materials.
• Must be able to multitask and use critical thinking skills.
• Must have proven skills in the following PC software products Microsoft software suite (Excel, Outlook, Word, Teams).
• Preferred having SAP or some ERP experience and some background in the healthcare industry.

Top 5 skills:

• Ability to problem solve and think critically.
• Able to multitask between different platforms, and jump back and forth between customer calls and emails.
• Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems.
• The Customer Service Representative must be able to follow standard operating procedures, but also know when to ask for help
• Must be able to understand the culture and be a good team player.

Note:

• This position is Nonexempt (hourly role).
• Hours over 40 will be paid at Time and a Half.

Benefits:

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About The Company:Global Healthcare InnovatorWe're a leading healthcare company dedicated to improving lives worldwide. Our diverse portfolio includes medical devices, diagnostics, nutrition products, and branded generics. We're committed to developing groundbreaking technologies that address critical healthcare challenges and empower people to live healthier lives.Join our team and:Work on cutting-edge projectsContribute to global healthcare advancementsExperience diverse cultures and geographiesClient a rewarding career with a company that cares.24-15521: #gttnonit #gttjobs