Customer Service Representative - State of Tennessee : Job Details

MINIMUM QUALIFICATIONS

Graduation from an accredited college or university with a bachelors degree and experience equivalent to 3 years of professional level experience.

Excellent Excel skills and experience with all other Microsoft Office Programs.

Experience interpreting policy or procedural provisions for a TennCare, Medicaid, or other related health insurance organization is preferred.

Excellent written and oral communication skills

DESIRABLE QUALIFICATIONS

Passion and commitment to supporting people with I/DD, person-centered practices, and integrated employment and community living

Experience with program management and/or grant management

Experience in contract management

Experience working in or with Medicaid or disability related programs

Strong work ethic and self-motived with ability to work well on a team

Organizational skills, including the ability to prioritize, multi-task and manage workload to meet specific timeframes and deadlines

Ability to adapt to changing priorities and deadlines