Customer Service Representative - Authority Brands : Job Details

Authority Brands Inc. headquartered in Columbia, MD is a leading provider of home services, building brands that support the success of our franchisees, as well as bettering the lives of the homeowners we serve and the people we employ.The Customer Service Representative will focus on customer satisfaction while taking inbound calls, making outbound calls, and dispatching service calls to ensure maximum scheduling efficiency. Responsibilities:

• Make outbound calls to current customers to schedule their yearly maintenance.
• Take inbound calls.
• Make every effort to compress call scheduling effectively to maximize productivity and revenue.
• Share responsibility to ensure that all Technicians arrive at their designated appointments on time.
• Notify clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.
• Reschedule appointment times at client's convenience as necessary.
• Communicate with team members to arrange efficient delivery of parts to Technicians in the field so that they can stay on the job.
• Strictly adhere to the Dispatching for Profits Priority Service Schedule.
• Debrief with Technicians upon job completion to identify any outstanding client satisfaction issues.
• Notify the Operations Manager if a Technician is not performing at maximum acceptable performance standards.
• Enter equipment type and age information for systems to keep accurate client data and aide in generating future sales leads.
• Obey the Company Code of Ethics, Team Rules and Team Philosophy.

Qualifications:

• High school diploma or GED required.
• Prior customer service experience preferred.
• Must have good computer software skills.
• Excellent verbal and telephone communication skills.

We believe our greatest assets are our employees, we offer competitive salaries and a full benefits package to include, PTO, paid holidays, 401(k) and more. Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions however we do not sponsor Visa's at this time. Authority Brands Inc. is an Equal Opportunity EmployerOther details

• Job Family Retail
• Pay Type Hourly
• Min Hiring Rate $15.00
• Max Hiring Rate $17.00

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