Customer Service Representative - Yard Guard Lawn & Tree Care : Job Details

About Yard Guard

Since our acquisition in 2020, Yard Guard has grown exponentially from 300 to 3,000 customers. With a team of 20 employees, including technicians, office staff, and management, we've achieved a remarkable 40% revenue growth from 2023 to 2024, reaching $2.5 million. We specialize in lawn and tree care, offering services such as fertilization, weed control, disease and pest management for trees, sprinkler winterizations, and Holiday Light installations. Our services follow a subscription model, with several visits to our customers' home per year, renewing annually. Committed to sustainability, we continually innovate with our proprietary Blended Organic program, delivering top-notch service. Our mission is to accelerate the transition to a sustainable landscape, starting right in our own backyards.

We are geared for growth. In five years, our expansion plan includes us adding three more locations on top of the existing Bozeman office. Following that, we hope to have up to 12 locations in 10 years. Bozeman will remain the corporate headquarters as we grow and will house the vast majority of our customer service/sales team.

Position Summary:

As a Customer Service Representative at Yard Guard, you will play a crucial role in shaping the first impression of our rapidly growing company. With our commitment to sustainability, innovation, and top-tier customer service, we have expanded from 300 to 3,000 customers in just four years—and we're not slowing down.

We are looking for someone who thrives in autonomy, aligns with our core values, and is excited to grow alongside us. If you are obsessed with customer service, eager to make an impact, and motivated by innovation, join us in Bozeman, MT, and help shape the future of Yard Guard!

Description:

As a Customer Service Representative at Yard Guard, you will be the first point of contact for both new and existing customers, helping them find the best solutions for their lawn and tree care needs. You will manage customer inquiries across multiple channels - including phone, text, and email, while ensuring an outstanding service experience.

In this role, you will:

• Respond to customer inquiries, resolving issues and providing expert guidance on our services.
• Educate potential customers about Yard Guard's offerings and customize service plans to fit their needs.
• Assist current customers with service questions, scheduling, and troubleshooting.
• Maintain accurate customer records and update account details as needed.
• Identify opportunities to enhance customer satisfaction, whether through service upgrades, proactive solutions, or additional offerings.
• Work collaboratively with internal teams to ensure smooth service delivery.

Success in this role requires strong communication, problem-solving, and multitasking skills, as well as an obsessive passion for providing the best customer experience. If you thrive in a fast-paced environment and love helping people, we'd love for you to join our team!

Our Values:

These are the foundation from which all of our decisions are made and we will want the candidate to do the same.

Check out our values here to ensure you align:

Competencies:

• Clearly displays competent communication skills; verbal and written
• Handles all situations with empathy, ensuring that the customers concerns and emotions are handled kindly and exhibit conflict resolution skills
• Manages their time well and can efficiently handle multiple different inquiries per day
• Maintains critical attention to detail so that all customer accounts are accurate
• Can identify opportunities to provide value to our customers while not being overly push
• We ask that this individual is highly self motivated and is a constant learner, finding better ways to improve themselves and Yard Guard
• Must have an almost obsessive passion for our customers and their satisfaction with the brand and services
• You need to take your work seriously, but not yourself. We encourage Hawaiian shirts on Friday's.
• This candidate will represent our culture and values, using the as the foundation for all decisions made
• This candidate is adaptable to a fast-paced environment

Our offer to you:

• Competitive wages, benefits and advancement opportunities
• Enjoyable place to work and learn and be happy to come to work everyday
• Paid educational opportunities

Requirements:

• Have a pulse
• Ability to turn on a computer and answer a phone
• Not be miserable to be around all day
• Ability to pass a background check
• Minimum of 18 years of age
• Cannot currently be in school (High School or College). The schedule doesn't work with our seasonal schedule
• You don't need to know a thing about lawn care. If you have the other competencies, we can teach you the rest!

Benefits:

• 401K 5% match
• 100% employee-paid health, dental, and vision insurance
• Paid Time Off, Holidays, and Sick Days (We take the week of 4th of July off!)
• $1,000 in company services
• Profit share bonus
• Company provided uniforms, snacks, meals and beer
• 9 paid company holidays plus: 4th of July week, 5-day Labor Day weekend, extended Thanksgiving, and Christmas week off
• Company Appreciation Days

PLEASE NOTE: Part of our interview process will require an in person interview. If you cannot interview in person, please do not apply. We are excited you want to move here too, we just need people who are committed to being in Bozeman! Thanks for understanding.