Customer Service Representative - LHH : Job Details

Title: Customer Service Representative

Job Type: Full-Time, Monday through Friday, 8:00 AM to 4:45 PM

Location: South San Francisco, CA

Pay range: $20-23/hour

We are seeking a motivated and detail-oriented Customer Service Representative to join our client's team. The ideal candidate will act as the first point of contact for customers, vendors, and visitors, delivering exceptional service while managing order processing and administrative tasks. This role requires strong interpersonal, organizational, and multitasking skills to thrive in a high-volume, fast-paced environment.

Key Responsibilities:

• Answer, screen, and forward incoming phone calls in a professional and courteous manner.
• Greet and welcome guests, including customers, vendors, and visitors.
• Process customer and sales representative orders received via phone and fax.
• Respond promptly to customer inquiries regarding product availability and delivery status.
• Double-check, organize, alphabetize, and file invoices accurately.
• Update and maintain company sales catalogs with current information.
• Perform other administrative duties and tasks as required.

Qualifications:

• 1-2 years of experience in Receptionist, or Customer Service roles, preferably in wholesale distribution or the food and beverage industry.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Windows 10.
• Experience with manual and computerized order entry systems and inventory management.
• Strong interpersonal skills with the ability to provide excellent customer service.