Customer Service Representative - JoCo : Job Details

What is the position:

The Customer Service Representative is responsible for providing quality service to customers.

What will you do:

• Assist in building and maintaining strong customer relationships.
• Manage a heavy call volume.
• Support department with various administrative tasks.
• Collaborate with internal team members and customers to resolve inquiries.
• Ensure tasks are completed timely, accurately, and professionally.
• Resolve any customer issues or concerns.
• Contribute to the continuous improvement of service processes and performance.
• Assist with reporting and auditing tasks to evaluate department performance.

What are the requirements:

• High School Diploma required
• Call/contact center experience
• Able and willing to quickly learn industry
• Some knowledge of general banking policies/procedures
• Proficiency with Microsoft programs
• Excellent oral and written communication skills
• Strong organizational and prioritization skills
• Ability to multi-task, think, and act strategically
• Able to pass a drug, background, and fingerprint screen
• Excellent customer service skills

You would be really happy working here if:

• You can strategize, understanding the goals of the company and creating effective plans to achieve those goals.
• You can be counted on in crucial times, possessing great focus while completing projects successfully and efficiently.