Customer Service Representative - Westrock Company : Job Details

The Customer Service Representative is responsible for successfully managing customer accounts and the day-to-day operations of the order fulfillment process for Smurfit Westrocks Packaging accounts. Responsibilities include order management, inventory order management for ongoing business, quoting new business, and serving as the main point of contact for customer inquiries on status of accounts, orders, and shipments. Providing this service requires total knowledge and understanding of sales policies, business plan goals and customer requirements. You will receive and process orders, coordinate and track shipments and communicate status to customers in alignment with service level agreements for a select group of strategic customers. This position will report to the Customer Service Manager. How you will impact Smurfit Westrock:Provide single point of contact for Customers and Sales Staff for specific customer and/or project information. Prepare, enter, and monitor progress of custo...Customer Service Representative, Customer Service, Service Manager, Representative, Order Fulfillment, Microsoft, Manufacturing, Retail