Customer Service Representative - City of Morgantown, WV : Job Details

ApplyDescriptionPosition: Parking Authority Customer Service RepresentativeDepartment: Morgantown Parking AuthorityEmployment Status: Permanent - Full Time - Non-ExemptSchedule: Monday - Friday 8:00 AM to 4:00 PMCompensation: Grade: 3 Step: 1 $18.11/hourSummary:Works under the supervision of the Parking Authority Operations Manager and the Parking Authority Director. Customer Service Representative is responsible for handling an array of duties while maintaining a high level of professionalism. Must have the ability to work in a fast-paced environment. Job duties include receiving and processing inquires and complaints by phone and in person, maintaining electronic/physical records, including correspondence, preparation, and distribution of parking permits, and collecting payments.Essential Duties:* Possess knowledge of the city parking ordinances and convey them to the public.* Assists the public at the counter and by phone to provide information about parking programs and parking codes, accept payment of fines, and set up payment plans.* Address requests and complaints on the phone, in person, and by email in a courteous, professional manner.* Balances cash drawer and prepare deposits.* Schedule court dates and event parking.* Maintain filing systems.* Account invoicing.* Process returned notices and research to find vehicle owner information.* Process payments and updated account statuses.* Sell and promote products and services.* Greet and direct the general public entering the building.* Perform other work-related duties and projects as assigned by the Parking Authority Director and Operations Manager.Knowledge:* Knowledge of office equipment including phone, fax, copier, scanner, and printer.* Use computer hardware and software, including Microsoft Office (Word, Excel, and Outlook), accounting software, and Internet browser programs.Skills/Abilities:* Ability to work independently and accomplish assigned tasks with minimal supervision.* Ability to communicate effectively, verbally, and in writing through email.* Thoroughness and attention to detail.* Strong communication skills.* Customer service experience, including de-escalation skills.* Intermediate user of Microsoft Office.Working Conditions/Physical Requirements:* Office environment.* Frequently required to sit, stand, and communicate clearly in person, by phone, or by email.* Ability to lift up to 21 pounds.The City of Morgantown is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.RequirementsMinimum Qualifications:* High school education or equivalent.* Requires the ability to understand and act on oral instructions.* Requires the ability to operate Windows Office (Word, Excel, and Outlook) and various other computer programs.* Requires the ability to pass a background check.