Customer Service Representative - TraxNYC : Job Details

About Us:

At TraxNYC, we redefine what it means to wear luxury jewelry. Located in the heart of New York City's Diamond District, we've built a global reputation as trendsetters in custom jewelry design, offering one-of-a-kind pieces that showcase exceptional craftsmanship and creativity.

With a legacy built on trust, transparency, and unmatched expertise, we're proud to be more than a jewelry brand—we're a community. Whether you're shopping for a timeless investment or a statement piece that turns heads, TraxNYC is here to make your vision a reality.

Join our team, and be part of a fast-paced, creative environment where your talents will shine as bright as the diamonds we design.

Role Summary:

We are seeking a friendly, professional, and detail-oriented Customer Service Representative to be the voice of our brand. This role involves engaging with customers via phone, email, and social media to answer inquiries, resolve issues, and ensure a seamless shopping experience. The ideal candidate is a strong communicator with a passion for customer satisfaction and a keen eye for detail and organization.

Responsibilities:

• Provide prompt, accurate, and courteous responses to customer inquiries via phone, email, live chat, and social media.
• Assist customers with product questions, order updates, returns, and exchanges.
• Resolve customer complaints efficiently and empathetically, ensuring customer satisfaction and brand loyalty.
• Maintain a thorough understanding of our product offerings, brand story, and policies to provide accurate information.
• Process orders and collaborate with the sales and fulfillment teams to ensure timely delivery.
• Gather customer feedback and provide insights to the team for improving our products and services.
• Manage and update customer records in our CRM system.

Qualifications:

• 1-3 years of experience in a customer service role, preferably in the luxury retail or jewelry industry.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using CRM systems and other customer service tools.
• A genuine passion for providing excellent customer service and a keen interest in jewelry or luxury goods is a plus!

What We Offer:

• Compensation: $20-$30 based on experience.
• Opportunities for growth within the company.
• A positive, supportive, and collaborative work environment.
• Employee discounts on our products.

How to Apply:

If you're passionate about creating memorable customer experiences and want to work with a quickly growing brand, we'd love to hear from you! Please send your resume and if you'd like, a brief cover letter to [email protected]

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Expected hours: 35 – 50 per week

Benefits:

• PTO & sick days after 1 year of tenure
• Flexible schedule

Shift:

• 8 hour shift

Work Location: In person