Customer Service Representative - Cacique Foods, LLC. : Job Details

FOOD MANUFACTURING CUSTOMER SERVICE COORDINATOR, BI-LINGUAL

Cacique® is the #1 brand of authentic Mexican-style cheeses, cremas, chorizos and salsas in the United States. With a leadership position among the Hispanic population nationwide and over 13 years of consecutive revenue growth, Cacique is poised for continued growth and expansion.

Cacique was founded in 1973 upon the four core values of Family, Quality, Integrity, and Authenticity, and these values continue to provide the foundation for our success and how we work. We look to hire future teammates who embody these values, and who are innovative, resourceful, determined, and catalysts of change. As a dedicated, family-owned company, Cacique offers a rewarding environment in which to thrive and grow your career.

SUMMARY:

The Customer Service Coordinator role is part of the logistics team and will be responsible for working with customers and carriers on ensuring proper delivery of product and answering and questions or concerns from customers, vendors, and consumers. The role requires attention to detail and being able to problem solve with different Departments to ensure customer satisfaction.

DUTIES AND RESPONSIBILITIES:

• Processing Orders/ Order Revisions: Managing and processing customer orders accurately and timely. Coordinating with the cross-functional teams to ensure customer requirements are met.
• Daily Customer Interactions- Resolving Inquiries around orders and product availability: Addressing customer inquiries and concerns via phone, email, or chat, and providing information about products, services, and company policies.
• Handling Complaints: Managing and resolving customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
• Sales Support: Assisting the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
• Logistics Coordination: Working with the logistics team to ensure the timely and accurate delivery of products and communicating any delays or issues to customers.
• Documentation and Reporting: Maintaining detailed records of customer interactions, orders, and complaints, and generating reports to help improve customer service processes.
• Quality Assurance: Coordinating with the quality assurance team to address any product quality issues reported by customers.
• Cross Function Collaboration: Working with various departments such as production, logistics, and quality control to ensure customer satisfaction and address any issues that may arise.

QUALIFICATIONS:

• Bi-Lingual (Spanish) Required
• Food Manufacturing Required
• Bachelor's Degree
• 5 + years of Customer Service experience
• Experience as a customer Account Manager
• Experiencer supporting and communicating cross-functionally.
• Experienced in documentation of all customer interactions but especially complaints.
• Experience with PO's & invoicing PO's.
• Proficient in excel, ERP's, and complaints platform, D365 preferred
• Experience with B2B or B2B & B2C clients preferred