Customer Service Representative - Planet Fitness : Job Details

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities - Greet/meet potential members, providing a great customer experience. - Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. - Facilitate member services issues and questions and forward to Club Manager/ Manager in Training/ Team Lead as needed. - Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements - Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. - Listening: actively listens to customers, (includes coworkers and the public) empathi...Customer Service Representative, Customer Service, Customer Experience, Representative, Member Service, Retail, Instructor