Customer Service Representative - hcltech : Job Details

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 218,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. (www.hcltech.com )Make sure to apply with all the requested information, as laid out in the job overview below.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you'll thrive in, then you're in the right place.We are looking for a highly talented and self- motivated Customer Service Representative to join us on our journey in advancing the technological world through innovation and creativity. Job Title: Customer Service RepresentativeJob ID: 1511368BRPosition Type: Full-timeLocation: Remote : Candidate should be near to Kings Mountain, NC.Role/ResponsibilitiesTo adhere to quality standards, regulatory requirements, and company policies.To ensure positive customer experience and CSAT through first call resolution and proper escalation of complaints, Adverse Events, and submission of appropriate help desk tickets.Handles needs of customer via phone, chat, email, and SM in accordance with program standards.Independently resolve issues within scope at time of interaction.Participate in knowledge updates/fresher training, coaching plans, and roundtables.Reliably adheres to schedule provided by operations to ensure SLAs are met.