Customer Service Representative - Varite : Job Details

VARITE is looking for a qualified Associate Customer Service Representative in Wilmington, DE

WHAT THE CLIENT DOES?

A science and technology company known for innovations in materials science, electronics, biotechnology, and specialty products. It develops high-performance materials, sustainable solutions, and agricultural technologies.

WHAT WE DO?

Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.

Job Title: Associate Customer Service Representative

Location: Wilmington, DE (Hybrid - 3 days in office on site)

Contract Duration: 12 months

Pay Rate: $25.00/hr on W2

NOTE:

Must be experienced in SAP (R3-P23)

Microsoft Office Suite - Excel experience is required

IT knowledge is a plus

Customer Service experience is required

HERE'S WHAT YOU'LL DO:

POSITION PURPOSE

The purpose of this position is to receive and process customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex and/or export orders, to ensure customer satisfaction.

NATURE AND SCOPE

Key Responsibility Areas

• Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.

• Pro-actively interacts with customer for notification of late orders due to product availability, transportation issues

• Interacts with customers as occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers : knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model

• Interacts with broader network of Internal Partners to ensure that the customers' requirements are understood and commitments are met.

• Receives and processes all types of customer orders including complex and/or Export orders.

• Responsible for inquiry & order handling process from beginning to end

• Is responsible for management of consignment stock : consignment fill-up, inventory management, invoicing, count, reconciliation

• Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.

• Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.

• Follows desk procedures/policies in compliance with QS 9000, ISO and/or other Quality System requirements.

• Is able to provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions.

• Optional (depending on BU requirements) :

• Performs standard Customer Master Data Maintenance activities following defined procedures and guidelines

• Performs limited Master Data entries related to: Materials, Transfer pricing, customer prices, GTS

• Receives, corrects and processes complex orders shipped between regions or plants.

• Has understanding of cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.

• Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.

KNOW-HOW / EXPERIENCE

Education: Bachelor degree or equivalent through experience

Knowledge

• Language skills : Local language, good knowledge of English, good knowledge of additional language depending on territory (oral and written)

• Computer knowledge : Proficient in Word and Excel. Good knowledge of SAP.

Skills

• Strong interpersonal skills

• Good written and verbal communication skills

• Active listening skills

Experience: 2 years' experience in a customer-oriented position

If this opportunity interests you, please respond by clicking on EasyApply.

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VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.