Customer Service Representative - City of Richland : Job Details

Target hiring range: $27.54 - 33.05 hourly (DOQ)A cover letter and resume are required with your application in order to be given first consideration.GENERAL SUMMARYPerforms administrative support work assisting customers in person and by telephone, receiving and providing customer service information, preparing and processing billing, cashiering, scheduling, and related work as apparent or assigned. Work is performed under the moderate supervision of the assigned Director, Manager or Supervisor (supervisor).CORE VALUESAll employees are expected to model and foster the City of Richland's core values in the performance of their duties and their interactions while representing the City. The values of Teamwork, Integrity, and Excellence promote and maintain a high level of morale and productivity, and are the tie that binds all City employees together, across all functions.Click here to view the complete job description to include essential job functions and working conditions. SPECIAL REQUIREMENTSValid driver's license.EDUCATION AND EXPERIENCEHigh school diploma or GED and one (1) year experience providing customer service.* Three (3) years of customer service experience which includes handling difficult and varied issues.* One (1) year of experience collecting on delinquent accounts.* High level of organizational skills with excellent written and verbal communication skills.* Intermediate (or higher) skills utilizing the Microsoft Office Suite specifically Word, Excel, and Outlook.Selection will be based on overall qualifications, skills testing, and an interview process. Final candidate will be subject to a comprehensive background and reference check commensurate to the position.