Customer Service Representative - National Cooperative Business Association : Job Details

Customer Service Representative

• Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks; answering questions in person or on telephone; referring to other bank services.
• Records transactions and other special services; preparing currency transaction reports, initiate and verify wire requests
• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative
• Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, completing safe-deposit box transactions
• Reconciles cash drawer; counting and packaging currency and coins; turning in excess cash and mutilated currency to supervisor; maintaining supply of cash and currency
• Imaging and QC of scanned documents
• Complies with bank operations and security procedures by participating in all dual-control functions; auditing other tellers' currency, balancing of vault, and coin sorter
• Maintains customer confidence and protects bank operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed in projects and assignments
• Continuing education on products and procedures as well as regulatory compliance training as it relates to teller duties
• Complete all assigned training modules and continued education with passing scores before the deadline.
• Inform Branch Supervisor of any new or recurring customer or employee situations that needs attention, participate in weekly/monthly meetings and provide suggestions and feedback. 100%

Minimum Qualifications:

• High School diploma required
• Specialized training in related field desirable
• Prior banking, cash handling or accounting experience is desirable
• Superior customer service
• Excellent communication skills both written and verbal
• Customer oriented approach to handling problems
• Attention to detail
• Knowledgeable computer skills

Eligibility requirements may differ for each benefit or program. National Cooperative Bank, N.A. is an Equal Employment Opportunity Employer (EOE/AA) LI-DNI