Posting Close Date: Applicants must submit their completed application by 02-18-2025 at 11:59 p.m. MST ABOUT THIS JOB
Position Specific Summary The Customer Service Representative position at the City of Tucson's Department of Transportation and Mobility is responsible for handling customer interactions, addressing inquiries, concerns and providing support, along with maintaining records within the Park Tucson Division Work is performed under the supervision of the Management Assistant. This position does not supervise.
Duties and Responsibilities - Addresses customer service inquiries for parking services by answering phones, engaging with constituents, gathering pertinent information and initiating follow-up with constituents to ensure customers can track their requests accordingly. Resolves disputes and issues related to parking fines, lost tickets, or other service-related problems.
- Sets up garages and surface lot access utilizing systems for City of Tucson and Pima County employees including the public. Activates and resets access cards for all city-owned garages, issues residential permits, non-residential permits, and handles renewals accordingly. Activates monthly permits for contracted companies for surface lots.
- Assists with validating tickets or passes and processing refunds if applicable.
- Performs other duties and tasks as assigned.
Working Conditions Mostly office environment. All duties and responsibilities listed are subject to change.
MINIMUM QUALIFICATIONS Education : High School diploma or GED Experience: One (1) year of directly related experience Preferred Qualifications: 1 year of Customer service experience. Skills in communication, both oral and written. Experience with Microsoft Product, including Outlook. Experience handling financial information.
Application and Special Instructions POSITION DETAILS
Job Profile J0152 - Customer Service Representative To view the full job profile including classification specifications and physical demands click
here.
Compensation Grade G102
Hourly Range $16.50 - 28.46 USD The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
FLSA Non-Exempt
Position Type Regular
Time Type Department Department of Transportation and Mobility
Department Link Background Check: This position has been designated to require a criminal background check. ABOUT US
Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at
Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status.
City of Tucson is an Equal Opportunity/AffirmativeAction/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at
[email protected] or 520-###-####.
Recruiter Name Monique Centers (200719)
Recruiter Email [email protected] For Human Resources general questions please contact 520-###-####.
