Customer Service Representative - OTC Industrial Technologies : Job Details

Customer Service RepresentativeLocation- Byron Center,49315* Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, orders, complaints, returns and corrections.* Extensive knowledge of account requirements and special situations; the ability to get results for customers.* Adjust and follow through on customer inquiries and complaints including order entry, returns, inventory ramifications, etc.* Handle exceptions, substitutions, allocations, and other special problems.* Gain specialized technical knowledge about our products and applications.* Present and maintain knowledge of all aspects and options available within SX.e (Infor SX.e (webui) distribution software) and able to apply it accordingly to each opportunity* Maintain knowledge of and utilize vendor portals* Gather and provide information to sales and management team* Work cooperatively with other associates; be a Team player. Offer assistance when requested/required..* Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems* Follow up with customers to ensure that issues are resolved to their satisfaction* Develop and maintain list of suppliers for goods and services* Negotiate best pricing for products/services with suppliers* Generate direct ship purchase orders for required products/services and track scheduled delivery dates* Collect and distribute required purchase order documentation (i.e.. Material certifications, MSDS information, etc.) from suppliers.* Manage and track material returns with customers/suppliers* Plan, track and coordinate delivery of purchased products* Expedite purchase orders as necessary.* Enter and maintain customer sales orders into SX.e distribution software system.* Communicate any order issues with Accounting Department* Perform all tasks assigned by the Inside Sales ManagerEducation and Experience Requirements:* Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.* Experience and knowledge of electrical and automation distribution.* Excellent customer relation and problem-solving skills* Strong verbal, written, and interpersonal communication skills* Detail oriented, including accurate data entry skills* Capable of working independently, as well as a team member* High level office computer skills required. Microsoft Office knowledge a must.* Interact with co-workers with a positive attitude to maintain a friendly and productive work environment* A commitment to doing it right the first time. * Valid driver's license and satisfactory driving record required.