Customer Service Representative - Firstsource Solutions : Job Details

WORK FROM HOME MEDICAID CALL CENTERTraining Starts March 4th- 9:00am-6:00pm ESTProduction Hours- 11:00am- 8:00pm ESTAttendance is 100% mandatory for the first 4 weeks, NO time off.Must complete Background checkMaintain a quality score of 95% or greaterAnswer 80+ calls per dayReview and respond to all email communications no later than 24 hours from receipt.Conduct outbound calls and/or campaigns when directed.Thoroughly document all customer transactions in host system.Adhere to scheduled shifts to ensure optimal phone coverage.Ensure compliance to all regulatory guidelines.Safeguard and secure all PHI from misuse in strict accordance with LIBERTY's Information Security Policies and Procedures.Follow safety guidelines outlined by LIBERTY Dental Plan's Illness and Injury Prevention Program.Specific qualifications for this medical role include:* High School diploma or GED* 1 Year Call Center Exp* Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents* Basic mathematical skills* Intermediate typing skills* Other requirements include:* Sitting for long periods of time* Flexibility of schedule especially when overtime is in place* Private/secured room without distraction* Ability to multitask* Specific to processing: Able to look for data entry differences* Following written directions (emails, SOP documents)* Self-motivation* Ability to prioritize work* Thinking outside the box and making judgement calls* Ability to adapt to changeJob Type: Full-timeSalary: $16.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Employee discount* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Referral program* Vision insuranceSchedule:* 8 hour shiftEducation:* High school or equivalentExperience:* Microsoft Office: 1 year* Medical Claims: 1 yearWork Location: Remote