Customer Service Representative - Addison Group : Job Details

Job Summary: The Customer Service Representative/Sales Liaison will provide ideal customer service by communicating with customers and/or sales staff by following through on every aspect of the order.

Responsibilities:

• Receives customer's orders, coordinates all purchase order details, enters orders and prepares orders for shipment.
• Arrange freight through TMS.
• Processes orders and paperwork for shipping. Communicates with warehouse the shipping requirements of the customer.
• Ensure customer orders deliver on time.
• Answers all inquiries such as tracking, C of A's, shipments, credits, scheduling, cancellation, adjustments, warehousing, and any other information pertaining to orders.
• Maintains contracts (inputs into database and works with Product Managers and Salesperson to manage release dates for products).
• Assists assigned Sales staff to help exceed customer's needs as necessary.
• Assists with answering inbound calls.
• Maintain outstanding customer relationships with all customers.
• Additional duties as deemed necessary by the Supervisor/Manager.