Customer Service Representative - Ultimate Staffing : Job Details

Are you a detail-oriented and customer-focused professional with office and phone-based customer service experience? Do you have a background in the medical or dental industry? If so, we want to hear from you!Location: Concord, NH (100% On-Site)Pay: $21.00 - $23.00/hour (based on experience)Hours: Monday - Friday, 8:50 AM - 5:00 PM (37.5-hour workweek)What You'll Do:Provide prompt and professional support to customers via phone, ensuring a positive experience.Research and resolve claims by coordinating with internal departments.Collaborate with dental office staff to clarify coverage, allowable procedures, and billing inquiries.Process billing adjustments to resolve service-related concerns.Draft and send written correspondence via mail and email to assist with inquiries.Serve as a backup for the Corporate Receptionist when needed.Ensure all customer inquiries are addressed within 24 hoursPerform additional administrative tasks as needed to support the team.What We're Looking For:Office experience with strong phone-based customer service skills.Background in the medical or dental industry (required).Stable work history (no frequent job changes).Excellent communication, collaboration, and problem-solving abilities.Ability to maintain confidentiality and comply with HIPAA regulations.Why Join Our Client's Team?Be part of a supportive and professional environment that values teamwork, integrity, and service excellenceGrow your career with a respected organization in the industry.Make a meaningful impact by helping customers navigate their healthcare benefitsApply today and take the next step in your career!Desired Skills and ExperienceProvide prompt and professional support to customers via phone, ensuring a positive experience.Research and resolve claims by coordinating with internal departments.Collaborate with dental office staff to clarify coverage, allowable procedures, and billing inquiries.Process billing adjustments to resolve service-related concerns.Draft and send written correspondence via mail and email to assist with inquiries.Serve as a backup for the Corporate Receptionist when needed.Ensure all customer inquiries are addressed within 24 hours.Perform additional administrative tasks as needed to support the team.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers requirea background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.